Frequently Asked Questions - Faq

How are you handling COVID-19 (Coronavirus) in your locations?

Government food authorities advise us that transmission of COVID-19 through food (cake) is unlikely and there is no evidence of this occurring to date or with previous outbreaks of similar viruses such as SARS or MERS.

The following additional measures have been added to our strict food safety and hygiene practices to minimise the risk of spread:

• Increased scheduled cleaning and sanitisation of our bakery and shop front

• Removal of free sample product

• Washing and sanitising hands between service of every customer

• Our customer touch points are being regularly cleaned and sanitised such as EFTPOS terminal and door handles

• At your request, we can keep an additional distance from you. We are encouraging our team to maintain a 1.5m distance from customers where possible.

If you wish to minimise your time in our store, we strongly encourage you to place an order online for next day pick up.

Does The Cheesecake Shop only make cheesecakes?

The Cheesecake Shop UK offers a delicious range of appetisers, entrees, mudcakes, tortes, baked cheesecakes, continental cheesecakes, desserts and other fine foods to satisfy all your cravings or catering needs.

Where are you located in the United Kingdom?

Click here to find your nearest The Cheesecake Shop.

What are your trading hours?

Click here to search the trading hours of your nearest store.

Can I order cakes online?

Of course you can. You can order from our famous range of cakes by 5pm and pick up the next day from 10am.

Can I dine in at The Cheesecake Shop UK?

With an in-house menu, you can sit down and savour The Cheesecake Shop’s signature range of products at any time of the day.

Does The Cheesecake Shop make wedding and celebration cakes?

The Cheesecake Shop has a range of wedding and special celebration cakes. It is best to contact your local store for more details or Click here to view the range.

Do you deliver?

The Cheesecake Shop UK traditionally does not deliver cakes to households or businesses.

Are your cakes gluten free?

The Cheesecake Shop is known and loved for using fresh ingredients that may contain gluten.

Does The Cheesecake Shop offer franchising in the UK?

Yes, we do! For more information about owning a franchise, please Click Here to visit our franchising page.

Are your cakes approved by the Vegetarian Society?

Yes. The Cheesecake Shop is proud to work with the Vegetarian Society. Our Cakes have been approved by the Vegetarian Society with the exception of custom product including drip cakes, Lemon Meringue and Aussie Pavlova and our certified Gluten Free cakes. All product that is approved by the society display the Vegetarian Society logo in store.

Are your cakes approved by the Vegan Society?

Yes. We are proud to say we have a select range of cake and Cheesecakes that have been approved by the society, all product that is approved by the society display the Vegan logo in store.

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